Shipping Policy
Shipping Policy
1. Order Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
We offer a variety of shipping options to suit your needs:
- Standard Shipping: Typically delivers within 5-7 business days.
- Expedited Shipping: Typically delivers within 2-4 business days.
- Express Shipping: For urgent deliveries, we offer express shipping options (availability may vary by location).
Shipping rates will be calculated at checkout based on your selected shipping method and destination.
3. Shipping Destinations
- Domestic Shipping: We ship to all locations within [United Kingdom].
- International Shipping: We also ship to select international destinations. For a complete list, please check our website or contact customer service.
4. Order Tracking
After your order has shipped, you will receive a confirmation email containing a tracking number. You can track your order status through our website or directly with the shipping carrier.
5. Delivery Issues
- Delayed Shipments: Occasionally, shipments may be delayed due to factors beyond our control, such as weather conditions or carrier issues. If your order does not arrive within the estimated timeframe, please contact us for assistance.
- Incorrect Address: Please ensure that your shipping address is accurate. The Home Collective Shop is not responsible for delays or lost packages resulting from incorrect address information.
6. Damaged or Missing Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery. We will work quickly to resolve the issue through a replacement or refund.
7. Shipping Restrictions
Some products may have shipping restrictions based on safety regulations. If any items in your order cannot be shipped to your location, we will notify you before processing your order.
If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer service team:
- Email: support@thehomecollectiveshop.com
- Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM
Thank you for choosing The Home Collective Shop! We look forward to serving you and providing the best products for your home.
