FAQS

FAQs

1. What types of products do you offer?

We offer a wide range of home and cleaning products, including kitchenware, storage solutions, bathroom essentials, and eco-friendly cleaning supplies. Our goal is to provide everything you need to create a comfortable and organized home.

2. How can I place an order?

You can place an order directly on our website. Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, ), debit cards, and digital wallets like PayPal, Apple Pay, and Google Pay.

4. How can I track my order?

After your order has shipped, you will receive a confirmation email with a tracking number. You can track your order by visiting our Order Tracking Page and entering the provided tracking number.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return an item, please refer to our Return and Refund Policy for details on eligibility and the return process.

6. Do you offer free shipping?

Yes! We offer free standard shipping on orders over Shipping rates for smaller orders will be calculated at checkout based on your location and selected shipping method.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We can accommodate changes or cancellations only before the order is processed and shipped.

8. Are your products environmentally friendly?

Many of our cleaning products are formulated with eco-friendly ingredients, and we strive to provide sustainable options wherever possible. Look for the eco-friendly label on our product pages.

9. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or contains incorrect items, please contact us within 3 days of delivery. Provide your order number and details about the issue, and we will assist you in resolving it promptly.

10. How can I contact customer service?

You can reach our customer service team via:

• Email: support@thehomecollectiveshop.com
• Live Chat: Available on our website during business hours.